Customer Service Agent Innovature HCMC

Mô tả công việc

Answer Travel Agents' queries from the Travel Agent Support Salesforce queue promptly

Handling any queries agents have on the automated registration process.

Access Ventrata to make any booking amendments

Verify information with the operations team when necessary

Escalate edge cases and flag any issues in the travel agent relationships to the supervisor.

Collaborate with the finance team regarding any commission enquiries/profile updates.

Ensure all necessary information is accurately entered/amended in the system upon updates

Utilize our systems for communication and information research: SF, Hubspot, Confluence page, Ventrata, Ops DB, and external websites.

Chân dung ứng viên phù hợp

1/ Tiếng Anh lưu loát cả 4 kỹ năng

2/ Kinh nghiệm vị trí CS từ 2 năm trở lên, ưu tiên lĩnh vực du lịch ( Traveloka, Agoda, Booking....) or các lĩnh vực du lịch

3/ Kỹ năng giao tiếp, đàm phán và xử lý tình huống tốt

*LƯU Ý THỜI GIAN LÀM VIỆC : 2pm - 11pm

Yêu cầu

Good English speaking to communicate with client directly.

Having 1-2 years of experience in customer service is a plus

Experience in tourism is a plus

Good research skills, proactive

Quyền lợi

A competitive monthly salary based on your ability

13th month Tet bonus & bi-annual performance bonus

Annual salary review

Attractive employee awards: Employee of Year, Semi-Annual outstanding employee

Social insurance and healthcare insurance upon Vietnam Labor Code

PTI insurance package, and annual health check

Annual leave and 02 sick leave days per year

An English-speaking environment

An open culture that spurs creativity, innovation, and inclusivity

A variety of training courses for your career development

Diverse activities to foster relationships, including company trips, year-end party, employees birthdays

An open-space office, a cafeteria, and a range of modern equipment

Other allowance from referrals and special occasions (weddings, seniority, and new-born baby)

Kỹ năng

English speaking

Research skills

Proactive

Salesforce

Hubspot

Confluence

Ventrata

Ops DB

Communication

Problem-solving

Attention to detail

Collaboration

Data entry

Accuracy